Shipping Policy

Effective Date: July 1, 2026

At DIAMOND FACTORY, we are committed to delivering your jewelry safely and efficiently. Please review our shipping policy below to understand our order processing, shipping methods, and delivery timelines.

Order Processing

• Orders are typically processed within 1–3 business days after payment has been successfully received.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Custom-made or personalized jewelry may require additional production time. Estimated production times will be communicated at the time of purchase.

Shipping Methods

We partner with trusted shipping carriers to ensure your order arrives safely. Shipping options and estimated delivery times are displayed during checkout.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Estimated Delivery Times

Estimated delivery times may vary depending on your location.

• Domestic Orders: 3–7 business days

• International Orders: 7–21 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery address, shipping method, and order value.

From time to time, DIAMOND FACTORY may offer free shipping promotions on qualifying orders.

Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, or other fees imposed by your country's customs authorities.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.

Order Tracking

After your order has been dispatched, you will receive a shipping confirmation email with a tracking number, allowing you to monitor your shipment until delivery.

Delivery Delays

While we strive to deliver every order on time, delays may occur due to weather conditions, customs processing, carrier issues, holidays, or other circumstances beyond our control.

DIAMOND FACTORY is not responsible for delays caused by shipping carriers or customs authorities.

Lost or Damaged Shipments

If your package arrives damaged or appears to be lost in transit, please contact our customer support team as soon as possible. We will work with the shipping carrier to investigate the issue and assist you in resolving it.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

DIAMOND FACTORY is not responsible for delays or additional shipping charges resulting from incorrect or incomplete shipping addresses provided by the customer.

Contact Us

If you have any questions regarding shipping, delivery, or your order status, please contact our customer support team through our Contact Us page. We are happy to assist you.