Shipping Policy

Effective Date: July 29, 2026

Our company processes, ships, and delivers orders from Monday to Friday. Orders placed on national holidays or weekends will be processed on the next business day. Upon the shipment of your order, you will be promptly notified via email containing a tracking number.

Our company ensures that all orders are shipped exclusively through the FedEx, after your order has been shipped, DIAMOND FACTORY takes full responsibility for the delivery process.

In extremely unusual cases, shipments may take longer to deliver than the estimated time limit provided. We ask for your compassion and patience in case of a shipping delay or other unforeseen circumstances beyond our control. This could be the case during promotions or during the busier holiday season at the end of the year (November and December).

Please note that the estimated delivery time excludes the processing period of 4-6 business days. Typically, the processing time for an order, covering verification, packing, logistics, and mailing, spans a duration of four to six business days.

After processing your order, our shipping provider will promptly pick it up for dispatch. Upon completing your order, we will send you an email from our official email containing a hyperlink to access your online tracking details.

1. Delay in Processing Time: In exceptional cases, the processing time can exceed the intended timeframe. Processing times may increase during times of high demand, such as promotions, holiday periods, and peak times. We will expedite your order and appreciate your patience if there is a delay.
2. Delay due to customs clearance procedures: We cannot be held liable for delays due to customs clearance procedures in international shipments because we have no authority over these processes. You will have access to tracking details as soon as we receive them.

How to Handle Unclaimed Orders and Minimise Losses

Please note that we cannot be responsible for any packages returned due to inaccurate or incomplete addresses or if the package is refused or not collected. If you notice an error in your address, please promptly respond to the confirmation email and inform us of the correct information. We cannot change the address after the order has been processed, and we cannot be held liable for any errors or insufficiencies in the address provided.