Frequently Asked Questions

About Lab-Grown Diamonds

What are lab-grown diamonds?

Lab-grown diamonds are real diamonds created in a controlled laboratory environment using advanced technology that replicates the natural conditions under which diamonds form in the earth. They have the same chemical composition (pure carbon), crystal structure, and physical properties as mined diamonds — they are optically, chemically, and physically identical.

How do lab-grown diamonds compare to mined diamonds?

Lab-grown diamonds are identical to mined diamonds in every measurable way. They exhibit the same brilliance, hardness (10 on the Mohs scale), and durability. The key differences are origin and price — lab-grown diamonds typically cost significantly less than their mined counterparts, and they are a more environmentally conscious choice with a fully traceable origin.

Are lab-grown diamonds "real" diamonds?

Yes, absolutely. Lab-grown diamonds are certified as real diamonds by leading gemological institutes including the International Gemological Institute (IGI). They are not simulants like cubic zirconia or moissanite — they are genuine diamonds in every sense.

Certification

What is IGI certification?

The International Gemological Institute (IGI) is one of the world's most respected independent gemological laboratories. An IGI certificate provides a detailed, unbiased assessment of a diamond's quality based on the 4Cs: Cut, Color, Clarity, and Carat weight. Each certified diamond comes with a unique report number that can be verified directly on the IGI website.

Do all your diamonds come with certification?

Many of our diamonds are IGI certified. Product listings will clearly indicate when a diamond includes an IGI certificate. We recommend choosing a certified stone for complete peace of mind and verified quality assurance.

How do I verify my diamond's certificate?

You can verify your IGI certificate at any time by visiting igi.org and entering the report number found on your certificate or product documentation.

Ring Sizing

How do I find my ring size?

We recommend one of the following methods:

• Visit a local jeweler — the most accurate method; they can measure your finger with professional tools.
• Use a ring sizer — printable ring size guides are widely available online. Print at 100% scale and follow the instructions.
• Measure an existing ring — place a ring that fits well on a ruler and measure the inner diameter in millimeters, then compare to a standard ring size chart.

If you are between sizes, we generally recommend sizing up for comfort, especially for wider bands.

What if my ring doesn't fit?

Please refer to our Returns & Exchange Policy for sizing exchange options. We recommend confirming your size carefully before ordering, particularly for custom or engraved pieces.

Shipping & Insurance

Is my order insured during shipping?

Yes. All orders are fully insured during transit at no additional cost to you. Given the high value of our jewelry, every shipment is covered against loss, theft, or damage until it is delivered and signed for at your address.

How are high-value orders shipped?

High-value orders are shipped via trusted, trackable carriers with signature confirmation required upon delivery. You will receive a tracking number as soon as your order ships so you can monitor its progress every step of the way.

Do you ship internationally?

Yes, we ship worldwide. International orders may be subject to customs duties and import taxes depending on your country's regulations. These charges are the responsibility of the recipient. Please check your local customs rules before ordering.

Returns & Exchanges

What is your return policy?

We want you to love your purchase. Please review our full Refund Policy for complete details on eligibility, timeframes, and the return process.

Can I return or exchange a custom piece?

Custom and personalized pieces (including engraved items) are generally non-returnable due to their bespoke nature. If there is a manufacturing defect or an error on our part, we will make it right. Please contact us before placing a custom order if you have any questions.

How do I initiate a return or exchange?

Please reach out to our team via our Contact Us page with your order number and reason for return. We will guide you through the process and provide a prepaid return label where applicable.

Care & Maintenance

How do I care for my diamond jewelry?

To keep your jewelry looking its best:

• Clean regularly with warm water, mild dish soap, and a soft-bristle brush.
• Avoid exposure to harsh chemicals, chlorine, and abrasive cleaners.
• Remove jewelry before swimming, exercising, or doing heavy manual work.
• Store pieces separately in a soft pouch or lined jewelry box to prevent scratching.
• Have your jewelry professionally inspected and cleaned once a year.

Will my lab-grown diamond lose its sparkle over time?

No. Lab-grown diamonds are just as durable as mined diamonds and will not lose their brilliance over time. Regular cleaning and proper care will keep your diamond sparkling for a lifetime.

Still Have Questions?

We're here to help. Reach out to our team anytime via our Contact Us page and we'll be happy to assist you.